Thoughtful products. Trusted services.
Welcome To The Buried in Work Marketplace
This is more than a marketplace. It's a curated space for creators, service providers, and mission-driven businesses offering support during life’s most meaningful transitions.
If you’re a vendor who shares that ethos, we’d love to have you join us. Scroll down for everything you need to know about becoming a vendor.
Frequently Asked Questions
Below, you'll find answers to many of the most frequently asked questions about becoming a vendor on the Buried in Work Marketplace. Don't see what you're looking for? Let us know via our contact page.
What is the Buried in Work Shop?
The Buried in Work Shop is a curated online marketplace featuring products and services that support estate planning, end-of-life organization, grief, legacy, and caregiving. Vendors must apply to join, and all applications are carefully reviewed to ensure each offering aligns with our mission of providing trusted, meaningful resources during life’s most important transitions. This is not a general marketplace. It is a focused, purpose-driven platform designed to connect thoughtful creators and service providers with individuals and families seeking support, guidance, and comfort.
Who is the shop for?
The Buried in Work Marketplace serves two communities. First, it is for individuals, families, and organizations looking for meaningful products and services to help with estate planning, caregiving, grief, end-of-life organization, and legacy. This includes people planning ahead, supporting a loved one, or coping with a loss, as well as professionals like hospice workers, estate planners, and senior living staff seeking trusted tools and thoughtful gifts.
Second, it is for vendors and creators who want to offer products and services to this audience. If you create or provide items that support people during these life transitions, the marketplace gives you a trusted platform to reach those who need them most.
How do I set up my shop?
To set up your shop, follow these steps:
- Register: Fill out the registration form on our website with your business details.
- Approval: Our team will review your application and notify you once approved.
- Access Your Dashboard: Once approved, you'll receive access to your vendor dashboard.
- Upload Products: Start adding your products, set prices, and manage inventory.
What can I sell in the Buried in Work shop?
The Buried in Work Marketplace features a wide range of products that support people through estate planning, caregiving, grief, legacy, and end-of-life decisions. We welcome items such as caskets, urns, memorial products, grief support tools, and estate planning organizers.
We also look for books, journals, keepsakes, and creative tools that help people document or share their stories. Products with a sense of humor or that bring lightness to heavy topics are encouraged, as long as they are thoughtful and respectful. Whether your offering is practical, emotional, or creative, it should help people feel more prepared, supported, or connected during important life transitions.
Can I sell services or only physical products?
You can sell both. The Buried in Work Marketplace is designed to feature meaningful physical products as well as services that support individuals and families during times of planning, caregiving, grief, and transition. This can include coaching, planning consultations, legacy interviews, virtual workshops, or other offerings that align with our mission. All listings are reviewed to ensure they are appropriate for the community we serve.
Getting Started
How do I sign up as a vendor?
To set up your shop, follow these steps:
- Register: Fill out the registration form on our website with your business details.
- Approval: Our team will review your application and notify you once approved.
- Access Your Dashboard: Once approved, you'll receive access to your vendor dashboard.
- Upload Products: Start adding your products, set prices, and manage inventory.
What do I need to provide to get started (product descriptions, photos, tax info, etc.)?
Once your application is approved, you'll get access to your own vendor dashboard, where you can upload and manage everything you need to start selling. This includes:
- Product Details – Add product names, descriptions, categories, and pricing.
- High-Quality Photos – Upload clear images that showcase your products.
- Tax & Business Information – Provide necessary tax details and business documents as required.
- Shipping & Inventory Settings – Set up your shipping rates, stock levels, and fulfillment options.
Your dashboard lets you update and manage all these details anytime, giving you full control over your shop!
How long does it take for my shop to go live after I sign up?
Setting up your shop is quick and easy! Once your application is approved, it won’t take you more than an hour to complete your setup. With access to your vendor dashboard, you can quickly upload products, add descriptions, set prices, and configure shipping details. You'll be ready to start selling in no time!
Can I use my existing store’s product listings or do I need to enter everything manually?
Yes! If you already have an online store on platforms like Shopify, WooCommerce, Magento, Squarespace, or Etsy, you can easily connect it to your vendor dashboard. This will automatically sync your inventory, allowing you to choose which products to list on our marketplace.
With real-time inventory syncing, you won’t have to manage stock separately on two platforms—any updates in your store will reflect instantly on our marketplace, saving you time and effort!
Is there someone who can help me set up?
Absolutely. For basic questions or help getting started, just shoot us an email at support@buriedinwork.com and we’ll walk you through it. If your setup gets a little more complex, we may introduce you to one of our partners who specializes in onboarding vendors.
The Buried in Work Marketplace runs on Shopify, with ShipTurtle powering the multi-vendor features. That means you’ll get an easy-to-use vendor dashboard where you can manage your products, view orders, track fulfillment, and message our team directly. If you’ve used platforms like WooCommerce or other e-commerce systems before, you’ll feel right at home.
Fees, Revenue, & Pricing
How and when do I get paid?
You will receive payments directly through your connected payment gateway account. In your vendor dashboard, you can link to PayPal or Stripe. Once a sale is completed, the payment will be transferred to your respective account as per the gateway’s processing time. You will also receive an email with the invoice for the payment, and you can track your earnings anytime by navigating to the Payouts section in your dashboard. This section provides a detailed breakdown of your order-wise earnings for complete transparency.
What does it cost to join the shop?
There is no cost to sign up. Joining the Buried in Work shop is free for approved vendors. We only take a percentage of each sale (15%), so there are no upfront fees or monthly charges. This allows you to list your products or services with no risk and reach a community that is actively looking for meaningful and trusted resources.
Are there any monthly fees or only a commission on sales?
There are no monthly fees. Buried in Work only takes a commission on products and services that are sold through the marketplace. This commission is 15%. If you do not make a sale, you do not pay anything. This keeps it simple and low-risk for vendors who want to reach a focused, mission-aligned audience.
What is the commission or revenue split?
Our standard commission is fifteen percent (15)% of each sale, which is in line or less than most wholesale rates for many product-based businesses. This rate allows us to offer a best-in-class experience for both vendors and customers, including curated placement, marketing support, and access to a highly targeted audience.
Unlike platforms like Buried in Work, which charge listing fees, transaction fees, and additional percentages for promotions, our flat commission structure keeps things straightforward. If you’re used to working with retail partners or wholesale buyers, this model will feel familiar and fair.
Who pays for shipping?
Vendors are responsible for the cost of shipping and for fulfilling orders directly. We ask that you factor the cost of shipping to anywhere in the U.S. into your product pricing. This allows us to offer a consistent, free-shipping experience for customers across the marketplace.
There are no separate shipping reimbursements or fees collected at checkout — your listed product price should include everything: product cost, packaging, and shipping.
If you need help calculating average shipping costs or adjusting your pricing strategy, we’re happy to support you.
How should I price my items?
You're in control of your pricing. Just remember to factor in:
- 15% commission Buried in Work takes on each sale
- Average cost of shipping to locations in the USA
- Payment processing fees
Note that all items will show "Free Shipping" to customers. Later in 2025, vendors will have the option to use our discounted shipping rates through our shipping aggregator, helping you keep costs down.
Orders & Fulfillment
Who handles shipping and fulfillment, me or Buried in Work?
You do. As a vendor, you are responsible for shipping and fulfilling the orders you receive through the Buried in Work Marketplace. This allows you to maintain full control over packaging, delivery timelines, and the customer experience. You’ll receive order details directly through your vendor dashboard and e-mail, and it’s your responsibility to ship items in a timely and professional manner.
Do I need to include tracking numbers or shipping confirmations?
You can generate shipping labels directly from your Shipturtle dashboard by connecting your preferred shipper accounts. Once connected, you’ll see your negotiated shipping rates in the dropdown while processing orders.If you prefer to generate shipping labels separately through your shipper’s platform, you can simply add the AWB number or tracking URL in your dashboard for that order. Once added, the order will be automatically tracked across the dashboard, ensuring smooth order management.
How do I set up shipping options?
You can set up shipping options by connecting your preferred shipping carriers to your Shipturtle dashboard. To do this, simply reach out to us, and we’ll assist you in linking your shipper accounts. Once connected, you’ll be able to see real-time shipping rates provided by each carrier directly within the orders page of your dashboard.When processing an order, you’ll have the option to select from the available shipping rates offered by your connected carriers. This ensures you can choose the best option based on cost, delivery time, and service type.
Can I sell my products outside of the United States?
No. At this time, the Buried in Work Marketplace is only open to vendors shipping within the United States. We hope to expand in the future, but for now, all products and services must be available to U.S.-based customers only.
Can I offer custom products or made-to-order items?
Yes. Custom and made-to-order items are welcome in the Buried in Work Marketplace. Whether you create personalized keepsakes, custom memorial pieces, or offer tailored services, you can list offerings that reflect your unique craft and allow customers to choose something meaningful and specific to their needs. Just be sure to clearly communicate expected turnaround times and any customization details in your product descriptions.
Product Listings & Control
How do I manage my listings and inventory?
You can manage your listings and inventory directly from your dashboard. Here’s how:
- Product Listings – You can add, edit, or update your products, including titles, descriptions, pricing, and images, from the Products section of your dashboard. Any changes you make will first go for approval before being reflected on the marketplace to ensure accuracy and compliance with marketplace guidelines.
- Inventory Management – You can manually update stock levels or import inventory updates in bulk. When an order is placed, you will receive a notification to fulfill it, and you can update stock accordingly.
- Bulk Uploads – If you have a large catalog, you can upload multiple products using a CSV file. Our bulk upload feature allows you to add or update product details in one go, saving time. After the upload, the listings will be reviewed and approved before going live.
- Order Syncing – When a customer places an order, you will receive an alert in your dashboard, allowing you to process and fulfill it efficiently.
Can I sync my listings to an existing online store, such as Shopify, Buried in Work, or WooCommerce?
Yes! You can sync your listings with an existing online store on Shopify, WooCommerce, Etsy, Magento, or Squarespace.
To set this up, go to the Vendor Website Sync page in your dashboard and connect your store. Once your products are mapped, any updates to inventory will sync automatically. If an order is placed, the quantity will decrease automatically, ensuring accurate stock levels across platforms.
Can I edit or remove products after posting?
Yes! You can edit or remove products after posting them.To make changes, go to the Products section in your Shipturtle dashboard, where you can update details like title, description, price, images, and stock levels. Any edits will first go for approval before being reflected on the marketplace.If you need to remove a product, you can either move it to Draft, which will require approval, or request to delete it permanently. Deletions will also go through an approval process before being finalized.
Is there a limit to the number of products I can upload?
No, there is no limit.
Can I run promotions or discounts?
Vendors may not run promotions or discounts through the marketplace, and Buried in Work does not create discounts on behalf of vendors. If you'd like to offer a lower price, please adjust your product listing accordingly.
Are my listings automatically available on the shop once I submit them?
All product listings are reviewed by the Buried in Work team before they go live on the shop. This helps ensure that every item aligns with our mission and meets our quality and content standards.
In some cases, we may offer auto-approval for trusted vendors, but that requires a conversation with our team first. We want to make sure the experience stays curated and supportive for both sellers and buyers.
Audience & Marketing
Who visits the Buried in Work shop?
The Buried in Work shop attracts individuals and families who are planning ahead, caring for loved ones, or navigating grief and loss. Many visitors are looking for practical tools, meaningful gifts, or resources to help them feel more prepared and supported during major life transitions.
We also have a strong professional audience, including hospice teams, estate planners, therapists, grief counselors, clergy, and senior living staff. These visitors often purchase items for their clients, communities, or programs, making the marketplace a trusted space for both personal and professional use.
Will my products be promoted on social media, email newsletters, or other channels?
Yes. Products listed in the Buried in Work Marketplace may be featured in our social media posts, email newsletters, blog content, and other promotional efforts. We regularly highlight products that align with our seasonal themes, storytelling prompts, or audience needs.
If you tag @buriedinwork on social media, we often respond, like, and share your content when it fits with our messaging. We love showcasing our vendors and building real partnerships that support your work and help our community discover meaningful resources.
Will Buried in Work help me promote my products and listings?
Yes. Once you are approved as a vendor, we’ll provide you with template social media posts you can use and customize to promote your shop and products. These templates are designed to help you announce your partnership with Buried in Work, highlight your listings, and reach your audience with messaging that fits the tone of the marketplace. You’re always welcome to tag @buriedinwork, and we often like, share, or comment to help boost visibility.
Customer Service & Returns
What’s the return policy, and do I need to accept returns?
We have a 30-day return policy, allowing customers to create return requests within this period. When a customer initiates a return, they will provide a reason for returning the product. As a vendor, you have full control over the return process. You can approve or reject the return request directly from your dashboard based on the reason provided. If you approve the request, you can also generate return shipment labels from the dashboard for a seamless return process.
Buried in Work aims to provide a fair and consistent return experience for both customers and vendors. This policy outlines the standard return framework that applies to all vendors on the platform. Individual vendors may offer more restrictive return terms as long as those policies are clearly stated on their product listings.
Return Window
Customers may request a return within 30 days of delivery.
Return Eligibility
To be eligible for a return, items must be:
- In their original condition
- Unused and unwashed
- In original packaging, if applicable
Non-Returnable Items
The following items are not eligible for return unless they arrive damaged or defective:
- Digital downloads
- Personalized or custom-made products
- Perishable goods (e.g., fresh flowers, food items)
- Items marked as final sale or non-returnable on the listing
Return Request Process
Customers can initiate a return through the Track Your Order page. They must include the reason for return and upload photos if requested. The vendor will receive the request through their dashboard.
Vendor Approval Vendors have the right to approve or decline return requests based on the reason provided. Decisions must be made within 5 business days of receiving the request.
Return Shipping
- If the return is due to an error on the vendor’s part (e.g., wrong or defective item), the vendor pays for return shipping.
- If the customer changes their mind or ordered the wrong item, the customer pays for return shipping.
- Vendors may generate return shipping labels directly from their dashboard.
Refund Process
Once the returned item is received and inspected, vendors must issue the refund within 5 business days. Refunds should be processed through the marketplace payment system.
Restocking Fees
Vendors may charge a restocking fee of up to 15% for non-defective returns, as long as this is clearly disclosed in the product listing.
Disputes If a customer and vendor are unable to reach a resolution, Buried in Work may step in to mediate. Our decision will be final in these cases.
How are disputes or issues with buyers handled?
Answer
Technical & Platform
What platform is the marketplace built on (Shopify, WooCommerce, etc.)?
The Buried in Work Marketplace is built on Shopify, with ShipTurtle powering the multi-vendor functionality. This setup gives you an easy-to-use vendor dashboard where you can manage your products, view orders, track fulfillment, and communicate with the marketplace team. If you're already familiar with WooCommerce or other major e-commerce platforms, you'll feel right at home.
Can I integrate with my existing store or shipping software?
Yes! You can integrate your existing store or shipping software with Shipturtle.
For store integration, you can connect platforms like Shopify, WooCommerce, Magento, and Squarespace by going to the Vendor Website Sync page in your Shipturtle dashboard. (Etsy will be added soon.) Once connected, your product listings and inventory will sync automatically.
For shipping integration, you can link your preferred shipping carriers (such as FedEx, UPS, DHL, or others). This allows you to see real-time shipping rates, generate labels, and track shipments directly from your dashboard.
Is there an app or dashboard for vendors?
Yes! Vendors have access to a dedicated dashboard where they can manage their products, orders, inventory, and payments.
From the dashboard, you can:
- Add, edit, or update your product listings.
- Track and fulfill orders with integrated shipping options.
- Manage inventory and ensure stock levels are up to date.
- Handle returns by approving or rejecting requests.
- View payouts and track your earnings.
You can access the dashboard via a web browser—there’s no separate mobile app, but the dashboard is fully responsive and works on both desktop and mobile devices.
Taxes
What taxes do I need to consider as a Buried in Work vendor?
As a Buried in Work seller, it's important to understand and manage various tax obligations associated with your business activities. Here's an overview:
1. Income Tax
All income earned from your Buried in Work sales is subject to federal income tax, and possibly state income tax, depending on your location. Regardless of whether you receive a 1099-K form from Buried in Work, you're required to report your total earnings on your tax return. This includes the total amount earned from selling your products, minus any allowable business expenses.
2. Self-Employment Tax
If your net income from self-employment, including Buried in Work sales, is $400 or more, you're generally required to pay self-employment tax. This tax covers Social Security and Medicare contributions.
3. Sales Tax
Sales tax laws vary by jurisdiction. In many states, Buried in Work automatically collects and remits sales tax on physical goods shipped to customers, thanks to "market facilitator laws." However, it's essential to research the laws in your area to ensure compliance.
4. Form 1099-K
Buried in Work is required to issue a Form 1099-K to U.S. sellers who meet certain thresholds. For the 2024 tax year, this threshold is $5,000 in gross sales. This form reports your total gross sales processed through Buried in Work Payments and is also filed with the IRS. Even if you don't receive a 1099-K, you're still obligated to report all your income.
5. Estimated Taxes
As a self-employed individual, you may need to make quarterly estimated tax payments if you expect to owe more than $1,000 in taxes for the year. This helps you avoid penalties and ensures you're meeting your tax obligations throughout the year.
It's advisable to consult with a tax professional familiar with e-commerce businesses to ensure you're meeting all your tax obligations and taking advantage of any available deductions.
Who pays and remits sales tax on items sold on the Buried in Work Marketplace?
Buried in Work is the seller of record for all transactions on our platform. That means we are responsible for collecting and remitting any applicable sales tax to the appropriate state tax authorities. You do not need to collect or remit sales tax on your end for orders placed through our site.
If you're located in a state that typically requires you to charge sales tax on orders shipped within that state (such as New York or California), we will provide you with a resale certificate to document that these orders are for resale. This allows you to ship the product without charging us sales tax.
In short:
- We handle the sales tax collection from the customer.
- We remit that tax to the state.
- You fulfill the order and get paid your share, tax-free.
If you have questions about your specific state’s requirements or need a resale certificate, let us know and we’ll get it to you.
Policies & Guidelines
Are there any restrictions on what I can sell?
Yes. All products in the Buried in Work Marketplace must be appropriate, respectful, and aligned with our mission. We do not allow the sale of alcohol, drugs, sexual items, weapons, or anything illegal.
We also reserve the right to decline products that feel exploitative, misleading, or not in keeping with the sensitive nature of the topics we cover, such as grief, caregiving, and end-of-life planning. All listings are reviewed before being published to maintain the trust of our community.
Are there community standards or brand guidelines I need to follow?
Yes. As a vendor in the Buried in Work Marketplace, you are expected to follow community standards that reflect compassion, clarity, and respect. We ask that all product descriptions, images, and messaging be sensitive to the emotional nature of our audience and free from misinformation, fear-based language, or anything that feels exploitative.
We also provide basic brand guidelines to help ensure a cohesive customer experience. This includes tone suggestions, photography tips, and ideas for how to align your listings with the overall look and feel of the Buried in Work platform. Our goal is to support you in reaching the right audience in a way that builds trust and connection.
What happens if I want to take a break from selling, for example, if I am a small seller and will be traveling or unable to fulfill orders for a month?
If you need to take a break from selling, you can temporarily pause your shop. This is helpful if you are traveling, managing other responsibilities, or unable to fulfill orders for a period of time. You can either mark your products as unavailable or set your entire store to vacation mode so customers cannot place new orders while you are away.
We just ask that you complete any outstanding orders before pausing your shop and update your availability when you are ready to return. You can reactivate your listings at any time.
What happens if I want to leave the marketplace?
You can leave the marketplace at any time. Just let us know, and we’ll deactivate your vendor account and remove your listings. There are no cancellation fees or penalties. Any outstanding orders must still be fulfilled, and we ask that you provide any necessary follow-up support to customers who have already made purchases.
If you ever want to return in the future, you're welcome to reapply. We aim to make the experience respectful and flexible, even if your business needs change.