Refund policy
We want you to feel confident ordering from Buried in Work. If something isn't right, please reach out through our contact form or email support@buriedinwork.com and we'll do our best to help.
30-day returns
You can return a CLEAR Kit within 30 days of purchase, as long as nothing has been filled in. The same 30 days apply to binders, tabs, worksheets and accessories.
To start a return, email support@buriedinwork.com with your order number. We'll send return instructions, and the items should ship back within 7 days of receiving them.
Condition
Returned items must be:
- Unused, with nothing filled in or written on
- Undamaged and in resellable condition
- Complete, with all original materials, folders, worksheets and packaging
If materials are missing, opened, written on or damaged, we may reduce the refund or decline the return.
Personalization alone does not make an item non-returnable. A CLEAR Kit with your name on the cover can still be returned if nothing has been filled in.
Return shipping
You pay for return shipping. Original shipping charges are not refunded, and if your order shipped free, we deduct the cost of that shipping from your refund.
A $10 return processing fee is deducted from the refund.
Please don't refuse delivery or mark a package "return to sender." Returns must follow the instructions we send.
Final sale items
These are final sale and can't be returned or exchanged once shipped:
- One More Story
- Nothing Left Unsaid
- Digital products and downloads bought on their own
Damaged or defective items
If something arrives damaged, contact us within 7 days of delivery with your order number and photos of the damage, and keep the packaging until it's resolved. If the damage happened in shipping, we'll repair or replace the affected items.
Order issues and cancellations
Address errors. Please double-check your shipping address before placing your order. We're not responsible for delays, losses or misdelivery caused by an incorrect address.
Cancellations. We process orders quickly. If you need to cancel, contact us as soon as possible. Once an order has shipped, it can't be canceled and follows the return process above.
Duplicate orders. If an order is placed in error, contact us right away. If it has already shipped, the return policy applies.
Coupons and pricing
Discount codes must be entered at checkout. We can't apply coupons or adjust pricing after an order is placed. Discounts are valid only during their stated timeframe.
Lost or stolen packages
Once the carrier marks an order delivered, we're not responsible for loss or theft. If a package goes missing in transit, we'll work with you on next steps.
Customer support
For returns or order questions, email support@buriedinwork.com with your order number in the subject line. We aim to reply within three business days, and usually sooner.